Full Coverage For Your Open Source Stack

As organizations use more open source software in production and DevOps, they face increased dependence upon the community to deliver technology support and expert guidance, which can deliver results that are inconsistent and not tailored to an enterprise deployment.

OpenLogic offers quicker incident resolution, allowing you to focus on your customers and their needs. And our expertise spans various open source domains, so you can benefit from years of consultative experience today instead of learning as you go.

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How Does OpenLogic Support Work?

With OpenLogic open source technology support, you:

Simplify Technology Support

One point of contact for your entire open source stack and all its interdependencies.

Save Time and Frustration

Skip automated phone systems, call forwarding, and vendor finger pointing.

Stress Less

Enjoy the peace of mind that comes with guaranteed service level agreements.

Get Help from First Contact

Connect with an open source expert who will answer your question and resolve your issue.

Receive Unbiased Help

Get vendor-neutral support and guidance for using free open source software.

Support Levels That Suit Your Needs

Not all organizations have the same support needs. With our Gold, Silver, and Bronze support levels, you can pick the level of support that best meet your goals.

Support Level

Gold

Silver

Bronze

Severity Level 1

Service Level Agreement info is subject to change.

1 hour

Initial Response Time

72 hour

Solution or Workaround Time

4 hour

Initial Response Time

5 business days

Solution or Workaround Time

4 hour

Initial Response Time

Severity Level 2

Service Level Agreement info is subject to change.

1 hour

Initial Response Time

5 business days

Solution or Workaround Time

4 hour

Initial Response Time

30 business days

Solution or Workaround Time

 

Severity Level 3

Service Level Agreement info is subject to change.

4 hour

Initial Response Time

30 business days

Solution or Workaround Time

4 hour

Initial Response Time

30 business days

Solution or Workaround Time

 

Problem Submission by Phone

Problem Submission by Email

Problem Submission Online

Supported Packages

Number of Named Contacts

Unlimited

Unlimited

Unlimited

Technical Support After Deployment AND Deep Consultative Expertise Before

The only thing better than a guaranteed SLA is the ability to work with experts who can position you to mitigate outages ahead of time.  Leverage OpenLogic’s years of open source experience to architect a performant and resilient application stack.

Get the Support That You Need

Fill out the form and connect with one of our experts so that they can understand your open source support requirements and provide a quote.

OpenLogic provides tiered support options that include 24/7/365, mission-critical services for open source technologies. We also help with open source integrations, configurations, system upgrades, training, and migrations.

As a customer, you can engage us by phone, email, or our secure customer portal. You will always have a dedicated representative for each ticket. There are no restrictions in the number of people on your team who can contact us, or the number of tickets you can submit.

Existing customer? Visit the Customer Portal.

Who Are Our Open Source Experts?

OpenLogic experts are open source architects, thought leaders, and contributors who typically have at least 15 years of advanced open source development experience. They’re passionate about open source, especially the philosophy behind it. And as seasoned developers who have worked extensively with global organizations on diverse open source implementations, they understand how to overcome both the technical and business challenges involved in driving progress with open source.

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Need Support?

With support from OpenLogic, you can reduce risk, speed time to market, and save money with open source technologies. Talk to an expert today to see how we can support your business goals.

Read the Latest From Our Experts

Get insights on the top techs and trends in open source.

See Our Supported Packages

Search our database of supported OSS packages.