Expert Support for Your Integrated Open SourceGet the support you need for the open source across your entire enterprise — all in one place.Every support ticket or call is answered by an enterprise architect with 15+ years of experience. We go beyond bug fixes & updates to help solve complex, interoperability, security, and performance issues.Need guidance on a tricky integration? Have questions about how to optimize your system performance? Getting support is easy as submitting a ticket.Support Levels That Suit Your NeedsNot all organizations have the same support needs. With our Gold, Silver, and Bronze support levels, you can pick the level of support that best meet your goals.Support LevelGoldSilverBronzeSeverity Level 1Service Level Agreement info is subject to change.1 hourInitial Response Time72 hourSolution or Workaround Time4 hourInitial Response Time5 business daysSolution or Workaround Time4 hourInitial Response TimeSeverity Level 2Service Level Agreement info is subject to change.1 hourInitial Response Time5 business daysSolution or Workaround Time4 hourInitial Response Time30 business daysSolution or Workaround Time Severity Level 3Service Level Agreement info is subject to change.4 hourInitial Response Time30 business daysSolution or Workaround Time4 hourInitial Response Time30 business daysSolution or Workaround Time Problem Submission by PhoneProblem Submission by EmailProblem Submission OnlineSupported PackagesSee ListSee ListSee ListNumber of Named ContactsUnlimitedUnlimitedUnlimitedOpen Source Lifecycle Support, Migration Services, and Guidance for Your EnterpriseWith support for over 400 open source packages, guaranteed SLAs, and direct access to experienced enterprise architects, OpenLogic customers receive simplified & comprehensive support and professional services for the full lifecycle of their open source.Open Source SupportWe offer Gold, Silver, and Bronze support levels, making it easy to find the level of support that best suits your needs.See Support OptionsMigration ServicesOpenLogic can help move existing systems to the open source packages you want, and do it quickly, safely, and with a high return on investment.See Migration ServicesConsultative GuidanceOur enterprise architects help you speed adoption, improve development, boost security, and more.Get Expert GuidanceTrusted by the Global 500 and BeyondSee Success StoriesAchieving Cost-Savings & Proving Compliance after CentOS MigrationRead Case StudyCredit Card Processing Company Avoids Kafka Exploit With Support From OpenLogicRead Case StudySaaS Provider Improves System Stability and Scale With Help From OpenLogicRead Case StudyCUSTOMER REVIEWS"Easy process. Great support. Frankly, the overall process was easier than we thought it would be."CTO at Financial Services CompanyExplore Our Core PackagesSee All PackagesCentOS Migration and SupportMigrating from RHEL to CentOS can mean big cost savings for enterprise organizations. Combined with OpenLogic support, you avoid vendor lock-in and get more predictable and affordable support.Learn MoreSave Money With OpenJDKMoving from Oracle Java to OpenJDK can mean significant cost savings for many companies. From migration to long-term support, OpenLogic can help make the transition to OpenJDK easy.Learn MoreMaster Your Open Source MiddlewareEnsure your open source message-oriented middleware is ready for prime time with security, performance, and scalability optimization from our open source experts.Learn MoreWhy Choose OpenLogic?OpenLogic acts as your trusted advisor, helping you reach OSS maturity and achieve business goals.Full Lifecycle SupportFrom planning and integration, to EoL support and migration, OpenLogic can support entire lifecycle of your adopted open source.One Vendor for Everything OpenOpenLogic supports 400+ open source packages. Enjoy simplified vendor management and support with no finger pointing.Community CommitmentWe contribute to the open source projects we support, with 50+ contributions/year — including official CentOS images for Azure.On Prem, Any CloudNo matter where you deploy, OpenLogic can help support and improve your open source infrastructure.Tool AgnosticUnlike commercial support vendors, OpenLogic will always recommend the packages that best fit your goals.Experienced ArchitectsOur team of enterprise architects average 15 years of hands-on experience with large-scale, complex open source implementations.Related ResourcesStay current with papers and videos on market trends, emerging technologies, adoption best practices, and more.See All Resources2020 State of Open Source ReportSupportOpen SourceReportForrester Report: Weighing the Options for Java SupportDevelopmentReportEnterprise Linux at a Fair PriceMigrationOperating SystemsWhite PaperStart Your Open Source JourneyReady to achieve the promise of open source? Talk with an OpenLogic expert today to see how we can support your project.Talk To An ExpertOpen Source Success StoriesSee how OpenLogic drives open source innovation in these customer success stories.Success StoriesSee Supported PackagesNeed support or services for a specific open source package? Search our database!See the List
