Every Call Answered by Enterprise Architects with Years of Expertise
Get the support you need for the open source across your entire enterprise — all in one place.
Every support ticket or call is answered by an enterprise architect with 15+ years of experience. We go beyond bug fixes & updates to help solve complex, interoperability, security, and performance issues.
Need guidance on a tricky integration? Have questions about how to optimize your system performance? Getting support is easy as submitting a ticket.
Not all organizations have the same support needs. With our Gold, Silver, and Bronze support levels, you can pick the level of support that best meet your goals.
Service Level Agreement info is subject to change.
Initial Response Time
Solution or Workaround Time
Problem Submission by Phone
Problem Submission by Email
Problem Submission Online
Number of Named Contacts
With support for over 400 open source packages, guaranteed SLAs, and direct access to experienced enterprise architects, OpenLogic customers receive simplified & comprehensive support and professional services for the full lifecycle of their open source.
We offer Gold, Silver, and Bronze support levels, making it easy to find the level of support that best suits your needs.
See Support Options
OpenLogic can help move existing systems to the open source packages you want, and do it quickly, safely, and with a high return on investment.
See Migration Services
Our enterprise architects help you speed adoption, improve development, boost security, and more.
Get Expert Guidance
See Success Stories
Read Case Study
CTO at Financial Services Company
See All Packages
Migrating from RHEL to CentOS can mean big cost savings for enterprise organizations. Combined with OpenLogic support, you avoid vendor lock-in and get more predictable and affordable support.
Moving from Oracle Java to OpenJDK can mean significant cost savings for many companies. From migration to long-term support, OpenLogic can help make the transition to OpenJDK easy.
Ensure your open source message-oriented middleware is ready for prime time with security, performance, and scalability optimization from our open source experts.
OpenLogic acts as your trusted advisor, helping you reach OSS maturity and achieve business goals.
From planning and integration, to EoL support and migration, OpenLogic can support entire lifecycle of your adopted open source.
OpenLogic supports 400+ open source packages. Enjoy simplified vendor management and support with no finger pointing.
We contribute to the open source projects we support, with 50+ contributions/year — including official CentOS images for Azure.
No matter where you deploy, OpenLogic can help support and improve your open source infrastructure.
Unlike commercial support vendors, OpenLogic will always recommend the packages that best fit your goals.
Our team of enterprise architects average 15 years of hands-on experience with large-scale, complex open source implementations.
Stay current with papers and videos on market trends, emerging technologies, adoption best practices, and more.
See All Resources
Ready to achieve the promise of open source? Talk with an OpenLogic expert today to see how we can support your project.
See how OpenLogic drives open source innovation in these customer success stories.
Need support or services for a specific open source package? Search our database!