Expert Support for Your Integrated Open Source

Get the support you need for the open source across your entire enterprise — all in one place.

Every support ticket or call is answered by an enterprise architect with 15+ years of experience. We go beyond bug fixes & updates to help solve complex, interoperability, security, and performance issues.

Need guidance on a tricky integration? Have questions about how to optimize your system performance? Getting support is easy as submitting a ticket.

Forrest Report

Forrester

73% of recipients stated the need for external support and services to achieve open source success.

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Support Levels That Suit Your Needs

Not all organizations have the same support needs. With our Gold, Silver, and Bronze support levels, you can pick the level of support that best meet your goals.

Support Level

Gold

Silver

Bronze

Severity Level 1

Service Level Agreement info is subject to change.

1 hour

Initial Response Time

72 hour

Solution or Workaround Time

4 hour

Initial Response Time

5 business days

Solution or Workaround Time

4 hour

Initial Response Time

Severity Level 2

Service Level Agreement info is subject to change.

1 hour

Initial Response Time

5 business days

Solution or Workaround Time

4 hour

Initial Response Time

30 business days

Solution or Workaround Time

 

Severity Level 3

Service Level Agreement info is subject to change.

4 hour

Initial Response Time

30 business days

Solution or Workaround Time

4 hour

Initial Response Time

30 business days

Solution or Workaround Time

 

Problem Submission by Phone

Problem Submission by Email

Problem Submission Online

Supported Packages

See List

See List

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Number of Named Contacts

Unlimited

Unlimited

Unlimited

Open Source Lifecycle Support, Migration Services, and Guidance for Your Enterprise

With support  for over 400 open source packages, guaranteed SLAs, and direct access to experienced enterprise architects, OpenLogic customers receive simplified & comprehensive support and professional services for the full lifecycle of their open source.

Open Source Support

We offer Gold, Silver, and Bronze support levels, making it easy to find the level of support that best suits your needs.

See Support Options

Migration Services

OpenLogic can help move existing systems to the open source packages you want, and do it quickly, safely, and with a high return on investment.

See Migration Services

Consultative Guidance

Our enterprise architects help you speed adoption, improve development, boost security, and more.

Get Expert Guidance

Trusted by the Global 500 and Beyond

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CUSTOMER REVIEWS
"Easy process. Great support. Frankly, the overall process was easier than we thought it would be."

CTO at Financial Services Company

Explore Our Core Packages

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CentOS Migration and Support

Migrating from RHEL to CentOS can mean big cost savings for enterprise organizations. Combined with OpenLogic support, you avoid vendor lock-in and get more predictable and affordable support.

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Save Money With OpenJDK

Moving from Oracle Java to OpenJDK can mean significant cost savings for many companies. From migration to long-term support, OpenLogic can help make the transition to OpenJDK easy.

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Master Your Open Source Middleware

Ensure your open source message-oriented middleware is ready for prime time with security, performance, and scalability optimization from our open source experts.

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Why Choose OpenLogic?

OpenLogic acts as your trusted advisor, helping you reach OSS maturity and achieve business goals.

Full Lifecycle Support

From planning and integration, to EoL support and migration, OpenLogic can support entire lifecycle of your adopted open source.

One Vendor for Everything Open

OpenLogic supports 400+ open source packages. Enjoy simplified vendor management and support with no finger pointing.

Community Commitment

We contribute to the open source projects we support, with 50+ contributions/year — including official CentOS images for Azure.

On Prem, Any Cloud

No matter where you deploy, OpenLogic can help support and improve your open source infrastructure.

Tool Agnostic

Unlike commercial support vendors, OpenLogic will always recommend the packages that best fit your goals.

Experienced Architects

Our team of enterprise architects average 15 years of hands-on experience with large-scale, complex open source implementations.

Related Resources

Stay current with papers and videos on market trends, emerging technologies, adoption best practices, and more.

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Start Your Open Source Journey

Ready to achieve the promise of open source? Talk with an OpenLogic expert today to see how we can support your project.

Talk To An Expert

Open Source Success Stories

See how OpenLogic drives open source innovation in these customer success stories.

Success Stories

See Supported Packages

Need support or services for a specific open source package? Search our database!

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