Adopt Open Source With Confidence
As organizations use more open source software in production and DevOps, they face increased risk by relying on open source communities to deliver responsive technology support and expert guidance.
OpenLogic delivers SLA-backed technical support for open source software, so that your teams can enjoy the benefits of using open source — and confidently meet your requirements including compliance with regulations such as GDPR, HIPAA, and PCI.
OpenLogic also offers long-term support (LTS) for EOL software including CentOS, AngularJS, and Bootstrap.
Simplify Technology Support
Contact us directly, regardless of your open source technologies or issues.
Save Time and Frustration
Skip automated phone systems, call forwarding, and vendor finger pointing.
Stress Less Over Support Availability
Enjoy the peace of mind that comes with guaranteed service level agreements.
Get Help from First Contact
Connect with an open source expert who will answer your question and resolve your issue.
Receive Unbiased Help
Get vendor-neutral support and guidance for using free open source software.
Support Levels That Suit Your Needs
Not all organizations have the same support needs. With our Gold, Silver, and Bronze support levels, you can pick the level of support that best meet your goals. Please note that the Service Level Agreement info is subject to change.
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Support Level
Gold
Silver
Bronze
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Support Level
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Severity Level 1
1 hour
initial Response Time
72 hour
Solution or Workaround Time
4 hour
Initial Response Time
5 business days
Solution or Workaround Time
4 hour
Initial Response Time
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Severity Level 2
1 hour
Initial Response Time
5 business days
Solution or Workaround Time
4 hour
Initial Response Time
30 business days
Solution or Workaround Time
-
Severity Level 3
4 hour
Initial Response Time
30 business days
Solution or Workaround Time
4 hour
Initial Response Time
30 business days
Solution or Workaround Time
-
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Problem Submission by Phone
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Problem Submission by Email
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Problem Submission Online
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Supported Packages
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Number of Named Contacts
Unlimited
Unlimited
Unlimited
We Provide More Than Break-Fix Support for Hundreds of Open Source Technologies
Global organizations — including Fortune 100 companies in finance, manufacturing, and health sciences — engage us to support open source software, such as:
Search Our Directory
Get the Support That You Need
Fill out the form and connect with one of our experts so that they can understand your open source support requirements and provide a quote.
OpenLogic provides tiered support options that include 24/7/365, mission-critical services for open source technologies. We also help with open source integrations, configurations, system upgrades, training, and migrations.
As a customer, you can engage us by phone, email, or our secure customer portal. You will always have a dedicated representative for each ticket. There are no restrictions in the number of people on your team who can contact us, or the number of tickets you can submit.
Who Are Our Open Source Experts?
OpenLogic experts are open source architects, thought leaders, and contributors who typically have at least 15 years of advanced open source development experience. They’re passionate about open source, especially the philosophy behind it. And as seasoned developers who have worked extensively with global organizations on diverse open source implementations, they understand how to overcome both the technical and business challenges involved in driving progress with open source.
Need Support?
With support from OpenLogic, you can reduce risk, speed time to market, and save money with open source technologies. Talk to an expert today to see how we can support your business goals.