Strategic Advice and Proactive Services from OpenLogicResponsive, on-demand support for your open source software is critical.What happens if you need more than that? With OpenLogic Consulting and Advisory Services, you can request: Help with a new technology that’s outside your support plan. In-depth advice and recommendations on upgrading, migrating, or implementing open source software.Unbiased expertise to audit your tech stack, ensuring it’s working as intended, and configured optimally to meet your future-state goals.OpenLogic support plans purchased after Oct. 15, 2021, are bundled by default with consulting/advisory hours for use at your discretion on the gold OSS packages we support. Hours are available for your use throughout your annual contract period and reset at your annual renewal. This provides you with priority access to our enterprise architects (EAs) for the strategic advice and proactive services you need to deploy open source software with confidence.Talk to an ExpertWhy Are Advisory Services Important to Your Success?Your OpenLogic support plans are invaluable in covering your selected open source packages. However, many organizations need services beyond the scope of their support plans. That’s where our open source consulting services provide extended value to you.We make it easy. Simply use the consulting/advisory hours that come with your OpenLogic support plans to quickly tap into our expertise — or engage with our experts on a defined consulting project listed below in our menu of services..SupportCovers you for break-fix scenarios where previous operational systems are down or not operating properlyConsulting and Advisory ServicesServices beyond break-fix, including proactive guidance and services to help you reach your short- and long-term goalsAn existing system is unreachable or returning errors that render it unusableAn existing system needs tuning to meet some new or changing performance metricA system begins logging errors or warnings unexpectedlyThe open source software in an existing system is being upgraded to new versionsA system backup or restore procedure stops workingAn existing system is being moved to newer hardware, to the cloud, to a new cloud provider, etc.A system stops scaling as defined and trained to doA new system is being developed using open source technologiesA database is not accepting connections, or a service is not accepting requestsYour team needs training, coaching, or mentoring on an open source packageYou have questions about upcoming changes to a package and how it will impact your system or infrastructureYou need assistance determining how changes to a package will impact your system and what alternative options are available to reduce or avoid the impactWhy Choose Our Advisory Services?Expert SupportOur experts go beyond "break-fix" support to help diagnose and solve complex open source software challenges and determine root cause.Optimized OutcomesWe help optimize outcomes for today, and tomorrow, with enterprise architects who stay current on evolving open source software and technologies.ProductsSolutions By IndustrySolutionsUnbiased InsightsOur experts provide unbiased insights and recommendations that follow industry best practices and ensure long-term scalability.Actionable PlansAt the culmination of our services, our experts deliver actionable plans that deliver measurable benefits and accelerate your success. Available Consulting and Advisory Services 1. Ad-hoc Support for OSS Beyond Your Current Support PlansCustomers sometimes have questions or require support for additional open source technologies when they’re not covered by an OpenLogic support plan for that technology. In these scenarios we apply advisory hours to quickly address your needs, and we’ll also help guide you on what Support plans may make the most sense for your ecosystem. 2. Project Planning If you’re looking to implement a new open source technology, migrate from commercial software to open source or upgrade to the newest version of open source software, our EAs have expertise and insight to help you based on your support tickets. And we’ll get you jump-started by applying advisory hours to plan your project.Even better, when you execute an SOW with us, we will apply the project planning hours used toward your project. You can use your balance of hours toward the project if you prefer — although we recommend you retain a balance of hours for any ad-hoc requests, strategic advice beyond your current support plan(s), or other consulting services required throughout the year.Time Applied: 8 hours on average, depending on project scope 3. Best Practices AssessmentYour team might need a second set of expert eyes on an existing open source project. You can apply advisory service hours to have an EA check your configurations and workflows to advise on best practices.Time Applied: 20 hours 4. Code ReviewApply your hours to a “paired programming” review with one of our experts. We’ll walk through your code side-by-side with you to identify problems and suggest potential code enhancements.Time Applied: 20 hours 1st package, 10 hours each additional 5. Performance TuningWhen an open source package isn’t performing to your expectations, apply your advisory service hours to a performance tuning engagement where we’ll identify root cause and recommend solutions. Time Applied: 20 hours for 1st package, 10 hours each additional 6. Roadmap DevelopmentWe’ll help you chart how your various software and technologies will interoperate, both now and in the future by evaluating your environment, understanding your use-cases, and providing you with a series of actionable roadmap steps to keep your environment relevant. We partner with you to develop a pathway for incrementally improving areas of the environment that require evolution; this prevents the need for painful wholesale replacement of your technology stack in late stages of the product lifecycle.Time Applied: 40 hours 7. Health CheckWe diagnose your environment as it exists today, looking inward to identify issues and security concerns, and then recommend solutions that bring your current-state environment back to full health or ensuring you’ve adopted best practices.In many cases, it’s valuable to perform a holistic audit (Health Check plus an Architecture Review). We’ll evaluate your currently deployed architecture to understand configurations, implemented features, traffic details, environment constraints, and current monitoring tools in place. Then, we work with you to understand future-state goals and make recommendations for best practices, implementation changes, team enablement, monitoring, and operations.Time Applied: 28 hours 1st package, 12 hours each additional 8. Architectural ReviewWe look outward from your environment, anticipating areas where you’ll need to evolve to address your future-state objectives.In many cases, it’s valuable to perform a holistic audit (Health Check plus an Architecture Review). We’ll evaluate your currently deployed architecture to understand configurations, implemented features, traffic details, environment constraints, and current monitoring tools in place. Then, we work with you to understand future-state goals and make recommendations for best practices, implementation changes, team enablement, monitoring, and operations.Time Applied: 28 hours 1st package, 12 hours each additional Getting Started If You Don't Have Consulting HoursPurchase at Any TimeYou can purchase a block of consulting hours at any time, even if you initially opted not to include them in your plan.Add Hours at RenewalFor current customers, to make it convenient, we will add consulting hours to your support plans at renewal.Add Services as NeededWe offer fixed pricing for the services listed in our menu above, or we'd be happy to custom scope your project.How to Request Open Source Consulting ServicesContact us today to tap into the expertise of OpenLogic’s Services team. When you book open source consulting and advisory services with OpenLogic, we can help speed your project delivery, establish the true root cause of challenges you face, optimize your outcomes, and provide insights and recommendations that enhance the overall value of open source software in your environment.Ready to learn more? Talk with an expert today to learn more.Talk to An Expert*Services delivered remotely unless on-site support is agreed to as part of the service. Additional time and material apply for on-site projects.
