Key Benefits

Trusted Advice

Your TAM delivers unbiased input, direction, and solution options for the technology challenges you face, fully aligned with your open source strategy.

Embedded Expertise

Your TAM is a senior architect who stays current on OSS technologies and will have intimate knowledge of your organizational goals and infrastructure.

Enhanced Communication

Your TAM serves as a single point to streamline resolutions, alleviate bottlenecks, remove pain points, and stay on top of the technical issues you face.

Reduced Risk

Your TAM helps you make the right technical moves to minimize risk, ensuring today’s tactical decisions are viable tomorrow and aligned with your roadmap.

Technical Account Management Services

The Technical Account Management program is customized for each account or program. Therefore, the types of services that are relevant and valuable may differ among customers. The following is a summary of typical services performed by TAMs. If you need services not listed, simply let us know and we’ll be happy to discuss your specialized needs.

  1. Serves as trusted, strategic OSS adviser
  2. Facilitates continuous improvement of governance and for rules of engagement
  3. Provides a direct escalation point for critical issue resolution
  4. Delivers executive briefings on support and services activities
  5. Facilitates support and services quality assurance
  6. Facilitates communications between groups
  7. Advises on best/common practices
  8. Reviews and helps establish standards, policies, and procedures
  9. Provides specific consulting and advisory services annually such as health checks, architecture reviews, roadmap development, and best practices assessments
  10. Acts as point person for other scoped projects and consulting services including code reviews, performance tuning, migrations, upgrades, and implementations

Program Format

The TAM program is year-round. Specific tasks may vary by account or by program according to your requirements.

Because there are peaks and valleys in your needs throughout the course of working with a TAM, your assigned TAM’s time will be aligned with your needs on a weekly basis.

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