Adopt OSS With Confidence With Open Source Support
As organizations rely more heavily on open source software in production and DevOps environments, support challenges increasingly stem not from flaws in the software itself, but from how it is integrated, configured, and operated alongside other systems.
OpenLogic provides SLA‑backed technical support to help teams troubleshoot these real‑world issues — bridging gaps between components, versions, and environments — so organizations can confidently run open source in production while meeting security and compliance requirements such as DORA, GDPR, HIPAA, and PCI.
Benefits of OpenLogic OSS Support
- Available up to 24/7/365 for most technologies
- No vendor lock-in — and more digital autonomy
- Access to Enterprise Architects with 15+ years of OSS experience
- No restrictions on the number of tickets or team members
- Cost savings from deploying open source vs. proprietary tools
- Vendor consolidation: End-to-end support for your full stack
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Expert Support for Top Open Source Technologies
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Open Source Support Levels That Suit Your Needs
Not all organizations have the same support needs. With our Gold, Silver, and Bronze support levels, you can pick the level of open source support that best meet your goals. Please note that the Service Level Agreement info is subject to change.
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Support Level
Gold
Silver
Bronze
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Support Level
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Severity Level 1
1 hour
initial Response Time
72 hour
Solution or Workaround Time
4 hour
Initial Response Time
5 business days
Solution or Workaround Time
4 hour
Initial Response Time
-
Severity Level 2
1 hour
Initial Response Time
5 business days
Solution or Workaround Time
4 hour
Initial Response Time
30 business days
Solution or Workaround Time
-
Severity Level 3
4 hour
Initial Response Time
30 business days
Solution or Workaround Time
4 hour
Initial Response Time
30 business days
Solution or Workaround Time
-
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Problem Submission by Phone
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Problem Submission by Email
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Problem Submission Online
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Supported Packages
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Number of Named Contacts
Unlimited
Unlimited
Unlimited
Consolidate Support For Your Stack and Save
From operating systems and frameworks to databases and middleware, OpenLogic is the one vendor that can support all the OSS in your infrastructure — your single point of contact for unbiased guidance and fast resolution.
Every ticket is handled directly by an experienced Enterprise Architect — which means less frustration and zero finger-pointing. And we’ll always make recommendations based on what’s best for your business.
Who Are Our Open Source Experts?
OpenLogic experts are open source architects, thought leaders, and contributors who typically have at least 15 years of advanced open source development experience. They’re passionate about open source, especially the philosophy behind it. And as seasoned developers who have worked extensively with global organizations on diverse open source implementations, they understand how to overcome both the technical and business challenges involved in driving progress with open source.
Trusted by the Global 500 and Beyond
Frequently Asked Questions
OpenLogic provides enterprise-grade support for open source software running in production environments. Our support focuses on real-world issues such as integrations, configuration, performance, compatibility, and upgrade challenges — across the full stack of dependencies, platforms, and operating systems involved.
Open source communities are excellent at maintaining and improving the code itself. OpenLogic support complements community support by addressing the operational challenges that arise when open source is deployed in complex environments, where issues often occur at the intersection of versions, integrations, platforms, and enterprise systems.
In production environments, issues are rarely isolated software defects. Common challenges include dependency conflicts, version compatibility, OS or platform constraints, configuration errors, upgrade paths, and unexpected behavior caused by how components interact in a specific environment. These are the types of issues OpenLogic helps teams resolve.
No. OpenLogic supports customers in using open source software as intended, without creating proprietary forks. Our goal is to help organizations run open source reliably, securely, and predictably in production while staying aligned with upstream projects.
OpenLogic supports a wide range of enterprise critical open source technologies across data, middleware, operating systems, runtimes, and application infrastructure. Coverage is designed around the open source components most commonly used in production environments.
With SLA-backed support, teams know what level of responsiveness to expect when issues arise. This is especially important for production systems, where downtime or prolonged troubleshooting can have business, security, or compliance implications.
Yes. Our Professional Services team can help navigate version changes, dependency compatibility, and configuration differences to reduce downtime and disruption during upgrades or migrations. This is a separate offering from technical support.
OpenLogic services help organizations maintain supported, maintained versions of open source software in production — an important foundation for meeting internal security policies and external regulatory requirements such as DORA, GDPR, HIPAA, and PCI. We can also provide support certificates that may be requested as part of an audit to demonstrate compliance.
Yes. Many organizations have strong internal expertise but still rely on support when issues span multiple layers of the stack or fall outside day-to-day experience. OpenLogic support acts as an extension of internal teams, helping resolve issues faster and with less operational overhead.
OpenLogic support is used by engineering, DevOps, SRE, and platform teams responsible for running open source software in production, particularly in environments where reliability, uptime, and risk management matter.
Support Your Mission-Critical Open Source
Join the global organizations and Fortune 100 companies who rely on OpenLogic to keep their open source software secure and performant 24/7.