Adopt OSS With Confidence With Open Source Support
As organizations use more open source software in production and DevOps, they face increased risk by relying on communities to deliver responsive open source support and expert guidance.
OpenLogic bridges that gap by delivering SLA-backed technical support so that teams can enjoy the cost savings and other advantages of open source — while confidently meeting security and compliance requirements including regulations such as DORA, GDPR, HIPAA, and PCI.
Key Benefits of Open Source Support
- Available up to 24/7/365 for most technologies
- No vendor lock-in and the flexibility to deploy only what you need
- Direct access to Enterprise Architects with 15+ years of OSS experience
- No restrictions on the number of tickets or team members who can submit them
- Cost savings from deploying open source vs. proprietary tools
- Vendor consolidation: End-to-end support for your full stack
Fill out the form to speak with an open source expert and learn more!
Expert Support for Top Open Source Technologies
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Open Source Support Levels That Suit Your Needs
Not all organizations have the same support needs. With our Gold, Silver, and Bronze support levels, you can pick the level of open source support that best meet your goals. Please note that the Service Level Agreement info is subject to change.
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Support Level
Gold
Silver
Bronze
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Support Level
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Severity Level 1
1 hour
initial Response Time
72 hour
Solution or Workaround Time
4 hour
Initial Response Time
5 business days
Solution or Workaround Time
4 hour
Initial Response Time
-
Severity Level 2
1 hour
Initial Response Time
5 business days
Solution or Workaround Time
4 hour
Initial Response Time
30 business days
Solution or Workaround Time
-
Severity Level 3
4 hour
Initial Response Time
30 business days
Solution or Workaround Time
4 hour
Initial Response Time
30 business days
Solution or Workaround Time
-
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Problem Submission by Phone
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Problem Submission by Email
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Problem Submission Online
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Supported Packages
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Number of Named Contacts
Unlimited
Unlimited
Unlimited
Who Are Our Open Source Experts?
OpenLogic experts are open source architects, thought leaders, and contributors who typically have at least 15 years of advanced open source development experience. They’re passionate about open source, especially the philosophy behind it. And as seasoned developers who have worked extensively with global organizations on diverse open source implementations, they understand how to overcome both the technical and business challenges involved in driving progress with open source.
Why Choose OpenLogic for Open Source Support?
One Vendor For All Your OSS
From operating systems and frameworks to databases and middleware, we support more than 400 open source technologies.
Fast Resolution, Less Frustration
No automated call centers, finger-pointing, or escalations — every ticket is handled by an experienced Enterprise Architect.
Unbiased Expert Guidance
Our experts will review your infrastructure and make recommendations that meet your business needs now and as you scale.
Trusted by the Global 500 and Beyond
Support Your Mission-Critical Open Source
Join the global organizations and Fortune 100 companies who rely on OpenLogic to keep their open source software secure and performant 24/7.