5 Reasons Why Companies Choose Perforce OpenLogic for Open Source Support

According to the most recent State of Open Source Report, the #1 reason organizations — regardless of size, geographic region, or industry — are using OSS is because there is no license cost and it saves them money.  

However, while community open source software is free to use, you still have to know how to use it. Year after year, the State of Open Source Report shows that finding personnel with the skills and experience needed to integrate, operate, and maintain open source  technologies is a constant challenge. Self-support quickly becomes cumbersome and unsustainable, and community forums and documentation can only take you so far.  

This is why many organizations taking advantage of the cost-effectiveness of OSS also invest in third-party OSS support from a commercial vendor like OpenLogic. For more than 20 years, OpenLogic has offered expert OSS support and professional services (i.e. consulting, migrations, training) to organizations around the world. Below are insights from customers sharing what made them pick OpenLogic as their open source support partner. 

OpenLogic supports  400+ open source technologies including top Enterprise Linux distributions, databases and Big Data technologies, frameworks, middleware, DevOps tooling, and more. For our customers, we are a one-stop shop for most (if not all) of the OSS used in their development and production environments.    

One of the drawbacks of the commercialization of OSS is that organizations can end up working with multiple support vendors, sometimes a dozen or more — which leads to finger-pointing and delayed resolution when something goes awry. Another concern is vendor lock-in when organizations are subject to price increases or required to work only with the services and integrations in their vendors' ecosystems.  

OpenLogic solves both of these problems. Organizations can consolidate their support by partnering with one vendor capable of supporting all the OSS in their stack while maintaining the freedom to switch technologies whenever they want.  

Lack of internal skills and staff churn can prevent organizations from being able to unlock the full power of OSS. For large organizations, the personnel may be available, but they do not always have the proficiency required to manage the latest technologies. OpenLogic bridges these gaps by giving customers a direct pipeline to a best-in-class team of experts with full-stack expertise.  

Unlike many tech support call centers, OpenLogic customers interact directly with Enterprise Architects with at least 15 years of experience on every support ticket. Our experts have worked hands-on with complex deployments, so whether customers need assistance with upgrades between releases, adjusting configurations for critical scalability, or troubleshooting performance issues, they benefit immediately from the breadth and depth of our team’s technical knowledge.  

Explore OpenLogic Pricing and Plans

For two decades, OpenLogic has partnered with Fortune 100 companies to drive growth and innovation with open source software. Click the button below to receive a custom quote for technical support, LTS, or professional services. 

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Compliance refers to both internal controls and external requirements that protect an organization's IT infrastructure. PCI-DSS, CIS Controls, ISO 27001, GDPR, FedRAMP, HIPAA, and other regulations require fully supported software and updates to the latest releases and security patches, and there are no exceptions for open source software. 

Keeping up with updates and patches is an ongoing struggle for organizations using OSS. OpenLogic’s deep expertise with OSS release lifecycles — and history of providing long-term support for end-of-life software like CentOS, AngularJS, and Bootstrap — is one of the biggest reasons why organizations choose to work with us. Partnering with OpenLogic makes it easier to stay compliant and pass IT audits because they have technical support and LTS guaranteed by enterprise-grade SLAs for response and resolution times.    

Integration and interoperability among all the OSS in most tech stacks is seldom straightforward. Even with mature and stable open source infrastructure software, the interrelation between components is often complex enough to necessitate assistance from OpenLogic's experts. 

Most support tickets are not opened because of a bug in the software. It’s more common for issues that touch two or more technologies to arise — and that’s when having a single vendor with full stack operational expertise is advantageous. We can troubleshoot and get you back to full functionality faster because we can holistically assess what’s happening across your entire stack.  

Because OpenLogic is software-agnostic, customers can count on our Enterprise Architects to provide unbiased recommendations based on their specific needs rather than on sponsorships or commercial interests. We will always suggest the technologies that make sense for your business, not ours.     

We also understand that today’s organizations host their applications in diverse environments, including on-premises, public clouds, and in hybrid environments, as well as using bare metal, virtual machines, or containers. OpenLogic supports customers regardless of their infrastructure or environment; there are no platform restrictions or limitations in the amount of support provided, and we’ll never pressure you to migrate to a public cloud in order to receive our services.  

Supporting all your open source packages internally can put a drain on resources and take developers' focus away from where it should be: innovating for your business. Partnering with OpenLogic allows you to take advantage of free community open source but with the added security of guaranteed SLAs and 24/7 support delivered by experts with deep OSS expertise.  

Watch the video below to see one of our Enterprise Architects describing how we work with teams when problems arise to reach a resolution quickly and painlessly.