Strategic and Proactive Open Source Consulting Services
Responsive, on-demand support for your open source software is critical, but what if you need more than that? With OpenLogic Consulting and Advisory Services, you can request:
- Help with a new technology that’s outside your support plan.
- In-depth advice and recommendations on upgrading, migrating, or implementing open source software.
- Unbiased expertise to audit your tech stack, ensuring it’s working as intended, and configured optimally to meet your future-state goals.
You can purchase open source consulting/advisory hours and bundle them with your support plan at any time. This provides you with priority access to our enterprise architects (EAs) for the strategic advice and proactive services you need to deploy open source software with confidence.
Why Are Advisory Services Important to Your Success?
Your OpenLogic support plans are invaluable in covering your selected open source packages. However, many organizations need services beyond the scope of their support plans. That’s where our open source consulting services provide extended value to you.
We make it easy. Simply use pre-purchased consulting/advisory hours to quickly tap into our expertise — or engage with our experts on a defined consulting project listed below in our menu of services.
Technical Support
Covers functionality scenarios where previous operational systems are down or not operating properly
- An existing system is unreachable or returning errors that render it unusable
- A system begins logging errors or warnings unexpectedly
- A system backup or restore procedure stops working
- A system stops scaling as defined and trained to do
- A database is not accepting connections, or a service is not accepting requests
- You have questions about upcoming changes to a package and how it will impact your system or infrastructure
Consulting and Advisory Services
Hands-on assistance, including proactive guidance and services to help you reach your short- and long-term goals
- An existing system needs tuning to meet some new or changing performance metric
- The open source software in an existing system is being upgraded to new versions
- An existing system is being moved to newer hardware, to the cloud, to a new cloud provider, etc.
- A new system is being developed using open source technologies
- Your team needs training, coaching, or mentoring on an open source package
- You need assistance determining how changes to a package will impact your system and what alternative options are available to reduce or avoid the impact
Why Choose Our Advisory Services?
Expert Support
Our experts go beyond basic functionality support to help diagnose and solve complex open source software challenges and determine root cause.
Optimized Outcomes
We help optimize outcomes for today, and tomorrow, with enterprise architects who stay current on evolving open source software and technologies.
Unbiased Insights
Our experts provide unbiased insights and recommendations that follow industry best practices and ensure long-term scalability.
Actionable Plans
At the culmination of our services, our experts deliver actionable plans that deliver measurable benefits and accelerate your success.
Available Consulting and Advisory Services
Customers sometimes have questions or require support for additional open source technologies when they’re not covered by an OpenLogic support plan for that technology. In these scenarios, pre-purchased advisory hours can be applied to quickly address your needs, and we’ll also help guide you on what Support plans may make the most sense for your ecosystem.
If you’re looking to implement a new open source technology, migrate from commercial software to open source or upgrade to the newest version of open source software, our EAs have expertise and insight to help you based on your support tickets. And we'll get you jump-started by applying pre-purchased consulting/advisory hours to plan your project.
Even better, when you execute an SOW with us, we will apply the project planning hours used toward your project. You can use your balance of hours toward the project if you prefer — although we recommend you retain a balance of hours for any ad-hoc requests, strategic advice beyond your current support plan(s), or other consulting services required throughout the year.
Estimated Time: 8 hours on average, depending on project scope
Your team might need a second set of expert eyes on an existing open source project. You can apply advisory service hours to have an EA check your configurations and workflows to advise on best practices.
Estimated Time: 20 hours
Apply your hours to a “paired programming” review with one of our experts. We’ll walk through your code side-by-side with you to identify problems and suggest potential code enhancements.
Estimated Time: 20 hours 1st package, 10 hours each additional
When an open source package isn’t performing to your expectations, apply your advisory service hours to a performance tuning engagement where we’ll identify root cause and recommend solutions.
Estimated Time: 20 hours for 1st package, 10 hours each additional
We’ll help you chart how your various software and technologies will interoperate, both now and in the future by evaluating your environment, understanding your use-cases, and providing you with a series of actionable roadmap steps to keep your environment relevant.
We partner with you to develop a pathway for incrementally improving areas of the environment that require evolution; this prevents the need for painful wholesale replacement of your technology stack in late stages of the product lifecycle.
Estimated Time: 40 hours
We diagnose your environment as it exists today, looking inward to identify issues and security concerns, and then recommend solutions that bring your current-state environment back to full health or ensuring you’ve adopted best practices.
In many cases, it’s valuable to perform a holistic audit (Health Check plus an Architecture Review). We’ll evaluate your currently deployed architecture to understand configurations, implemented features, traffic details, environment constraints, and current monitoring tools in place. Then, we work with you to understand future-state goals and make recommendations for best practices, implementation changes, team enablement, monitoring, and operations.
Estimated Time: 32 hours 1st package, 8 hours each additional
We look outward from your environment, anticipating areas where you’ll need to evolve to address your future-state objectives.
In many cases, it’s valuable to perform a holistic audit (Health Check plus an Architecture Review). We’ll evaluate your currently deployed architecture to understand configurations, implemented features, traffic details, environment constraints, and current monitoring tools in place. Then, we work with you to understand future-state goals and make recommendations for best practices, implementation changes, team enablement, monitoring, and operations.
Estimated Time: 32 hours 1st package, 8 hours each additional
Getting Started If You Don't Have Consulting Hours
Purchase at Any Time
You can purchase a block of consulting hours at any time.
Add Hours at Renewal
Already a customer? You can add consulting hours to your support plan at renewal.
Add Services as Needed
We offer fixed pricing for the services listed in our menu above, or we'd be happy to custom scope your project.
How to Request Open Source Consulting Services
Contact us today to tap into the expertise of OpenLogic’s Services team.
When you book open source consulting and advisory services with OpenLogic, we can help speed your project delivery, establish the true root cause of challenges you face, optimize your outcomes, and provide insights and recommendations that enhance the overall value of open source software in your environment.
Ready to learn more? Talk with an expert today to learn more.
*Services delivered remotely unless on-site support is agreed to as part of the service. Additional time and material apply for on-site projects.