After four years supporting a wide variety of open source projects for over 120 enterprises, OpenLogic is now expanding our offering to include commercial support for community distributions of Linux.  Today we announced that we are offering commercial support for CentOS as our first community Linux distro.

Here's a Q&A explaining the why's and how's of our announcement:

Why are you now offering support for Linux?

Customers come to OpenLogic to get one-stop support across all of the open source that they use.  Since applications using open source often run on Linux, our customers have asked us to offer support for community distros of Linux.  

Why are you starting with support for CentOS?

We have gotten requests for CentOS support from our customers.  In addition, CentOS is a great choice for enterprises looking for a lower cost option for Linux on their servers.

Why would a company get CentOS support from you versus other support vendors?

There are three main reasons customers get support from us — aggregation, quality and value. 

• OpenLogic is a one-stop shop for companies looking for open source support covering hundreds of open source projects – including many projects for which there is no other commercial support option.
• OpenLogic provides high-quality, expert support that doesn't stop at the boundary of a single project.  When issues span multiple open source projects and even involve the operating system, OpenLogic can still help when other vendors begin to point fingers.
• OpenLogic is value-priced compared with offerings from other vendors.  OpenLogic offers low priced support options for unlimited servers and unlimited incidents.

How is your CentOS support priced?

Our CentOS support can be bought in two ways — based on the number of servers or an unlimited server option.  The low priced unlimited server option can provide significant cost advantages for as few as 15 servers.

How do you handle bug fixes?

The CentOS project stays up-to-date with fixes from the upstream vendor.  OpenLogic will fix bugs and contribute fixes back to the community on behalf of its customers.

What is CentOS?

From the CentOS Wiki & website:

CentOS is an Enterprise Linux distribution based on the freely available sources from Red Hat(R) Enterprise Linux.

CentOS conforms fully with the upstream vendors redistribution policies and aims to be 100% binary compatible. (CentOS mainly changes packages to remove upstream vendor branding and artwork).  CentOS is free.

 

CentOS is a trademark of CentOS Ltd.

Red Hat is a registered trademark of Red Hat, Inc.