So when I talk about what a community manager is, I usually mention leading by influence, advocating, explaining viewpoints, defending the community, representing the community within the company, and in general keeping the community healthy. They are ambassadors that spend lots of time communicating.
Chris Brogan wrote a great post about the Essential Skills of a Community Manager that covers a lot of the same ideas but expresses it much better. I especially liked his analogy:
The best community managers are like a good party host mixed with a fine restaurant host.
A few other points he added, that I'll have to add to my description when I talk to people are:
Allowed tags: <a> link, <b> bold, <i> italics
If you read a post on The Enterprise OSS Blog, please leave a comment. Let us know what you think, even if it's just a few words. Comments do not require approval, but they are moderated.OpenLogic reserves the right to remove any comments it deems inappropriate.