Commercial-Grade Support for Open Source Software
OpenLogic provides commercial-grade support for open source software as well as support for CentOS Linux. OpenLogic's open source support gives enterprises access to consolidated, SLA coverage for hundreds of certified open source software packages. OpenLogic's support engineers are backed by open source committers and contributors from the OpenLogic Expert Community, providing you with expert resources to resolve any issue. Whether you have questions regarding the use of an open source software package, need help troubleshooting a complex issue, or have encountered a bug, OpenLogic has the expertise necessary to assist you.
Open Source Support Options
OpenLogic offers SLA support for open source in both development and production environments. You can select the open source packages for which you need support and choose the appropriate support level for each.
Production Support provides 24x7 coverage with guaranteed service level agreements to keep enterprise production applications up and running.
Developer Support provides expert advice on the configuration, integration, and use of open source software as well as recommendations for open source packages and quick turnaround on bug fixes.
Get a price quote on open source support »
What's Included
OpenLogic understands that some organizations rely on open source support for both problem resolution and detailed assistance, while others view support as an insurance policy. That's why we offer three consultative support options that allow you to customize your support agreement to your exact needs:
Silver Support: Get assistance with "how to" questions and problem resolution as well as advice and recommendations on selecting, installing, configuring, and integrating open source software.
Gold Support: In addition to the features of Silver Support, this level includes up to 20 hours per year of more detailed consultative help with configuration, architecture reviews, performance tuning, and migration planning.
Platinum Support: In addition to the features of Gold Support, this level includes remote monitoring of critical server infrastructure combined with proactive response by OpenLogic's open source support team to alerts and problems. This option comes with a quarterly health check of your company's production infrastructure, including recommendations for tuning the system, improving performance, and planning for future expansion.
Popular Open Source Packages Supported by OpenLogic
Indemnification for Open Source Software
OpenLogic provides indemnification coverage for open source in order to help enterprises guard against the intellectual property risks that can come with open source software. OpenLogic's indemnification coverage gives enterprises financial protection should a third party file an intellectual property infringement claim based on the use of open source software downloaded from the OpenLogic Certified Library. By mitigating the intellectual property risks associated with open source, OpenLogic enables enterprises to safely and securely use open source software.
One Number to Call
OpenLogic's consolidated open source support gives enterprise one number to call to resolve open source issues. Rather than purchasing multiple component-level support contracts that don't address the complex interactions and integrations common to "mixed source" environments, enterprises can rely on OpenLogic for commercial-grade support on hundreds of the most popular open source packages. OpenLogic solves problems regardless of whether they originate in a single open source package or as the result of complex interactions between open source, closed source, and custom code. Our technical staff handles support on hundreds of open source packages and serves as your front line experts, answering questions and pinpointing the problem source.
Expert Assistance from an Expert Community and a Network of Partners
For in-depth issues and source code changes that may be required for particular software packages, OpenLogic's technical support team is backed by the OpenLogic Expert Community. The OpenLogic Expert Community gives you access to open source committers and contributors--individuals who actively contribute source code to the packages they support. Committed, experienced developers are located worldwide for round-the-clock access to experts. OpenLogic also works with a network of open source vendor partners to resolve your issues. Your OpenLogic technical support engineer facilitates the entire issue resolution process no matter what resources are needed, ensuring that your issues are resolved quickly and seamlessly.
Manage Changes to Open Source Software
Companies are justifiably concerned that making code changes to a software package can create a customized version requiring customized technical support. OpenLogic's support offering helps to address this issue. Since the members of the OpenLogic Expert Community have actually contributed source code to the software packages they support, they are qualified to make changes to the source code should it be needed to resolve an issue. In addition, the Expert Community can contribute any fixes or code changes back to the software packages you use, ensuring that critical fixes and changes are incorporated in future releases. For production environments where upgrades to the latest releases are not always feasible, OpenLogic can also backport patches to earlier versions and provide support for you while you are using those patched versions.
Ensure Your Privacy is Protected
For many enterprises, IT assets provide a critical competitive advantage to the business. Using a public mailing list for technical assistance may reveal vital information about which software packages have been deployed, how they are being used, and the number and type of issues that have been encountered by technical personnel. OpenLogic alleviates this problem with a privacy guarantee. We act as your conduit to the open source community, keeping your identity private while resolving your issues. With OpenLogic, your confidential information remains private.
