Two Levels of Coverage Available

OpenLogic Production Support options include:

A La Carte Support

Select the open source packages for which you need Production Support coverage from the OpenLogic Certified Library. Pricing varies depending on the number of packages covered and the Service Level Agreement.

AppAssure Support Package

The AppAssure Support Package helps ensure the successful deployment of enterprise production applications that depend on open source software. The AppAssure Support Package provides support for the open source packages that are part of a single production application, and includes:

Coverage of up to 10 open source packages Coverage of up to 10 servers Unlimited support incidents Phone, email, or web access 24x7 coverage Service Level Agreement with a one-hour response time Pricing: $20,000

24x7 Support for Enterprise Production Environments

OpenLogic Production Support gives enterprises access to consolidated support to help ensure the success of open source software deployments in production environments. OpenLogic Production Support provides 24x7 coverage with guaranteed Service Level Agreements, specifically designed to keep critical production applications up and running around-the-clock. OpenLogic Production Support delivers access to open source experts that can troubleshoot complex open source issues, answer questions regarding the use of open source packages, and resolve bugs.

One Number to Call

Before OpenLogic, obtaining support for all of the open source packages used in production environments has been challenging and expensive. In many cases, enterprises have purchased a variety of component-level support contracts that don't address the complex interactions and integrations between open source packages. This often results in more time-consuming issue resolution processes, which can severly affect the ability to keep production environments up and running.

OpenLogic provides a "one number to call" approach to resolve open source issues. Whether an issue originates in one particular open source package or is the result of complex interactions between products, OpenLogic solves the problem. Our technical staff handles support on hundreds of open source packages and serves as your front line experts, answering questions and pinpointing the problem source.