For many enterprises, their IT assets can provide critical competitive advantage to their business. Using a public mailing list for open source support may reveal vital information about which packages are being used, how they are being used and what issues have been encountered. OpenLogic alleviates this problem with a privacy guarantee. We act as your conduit to the open source community, keeping your identity private. With OpenLogic Production Support, your confidential information remains private.

Expert Assistance from an Expert Community

To help resolve more complex issues, such as source code changes that may be required for particular open source packages, OpenLogic has established the OpenLogic Expert Community. OpenLogic created the Expert Community as a means to connect open source committers and contributors--people who are passionate about open source and dedicated to its success--with developers using open source.

Since the members of the OpenLogic Expert Community have actually contributed source code to open source packages, they are qualified to make changes to the source code should it be needed to resolve an issue. In addition, the Expert Community can contribute any fixes or source code changes back to the open source packages, ensuring that developers' fixes and changes are incorporated in future releases.

OpenLogic contracts with and pays this proven group of open source experts to provide advice as well as in-depth support on a broad array of open source packages. Committed, experienced open source developers are located worldwide for round-the-clock access to expertise. Your OpenLogic technical support representative will facilitate the entire issue resolution process--no matter what resources are needed--ensuring that your issues are resolved quickly and seamlessly.

Manage Changes to Open Source

Companies are justifiably concerned that making code changes to open source can create a customized version requiring customized support. OpenLogic's support model helps to address this issue. Since the members of the OpenLogic Expert Community have actually contributed source code to open source packages, they are qualified to make changes to the source code should it be needed to resolve an issue. In addition, the Expert Community can contribute any fixes or source code changes back to the open source packages, ensuring that enterprises' fixes and changes are incorporated in future releases.

For many companies, bugs in older versions of an open source package present a significant challenge. Open source communities will only fix bugs in the latest versions, yet enterprises often do not want to risk migrating productions systems to the newest release. OpenLogic helps bridge this gap. OpenLogic can work with the Expert Community to get fixes from later releases ported back to earlier versions and will provide support for those fixes until you are ready to migrate productions systems.

To learn more about OpenLogic Production Support and the AppAssure Support Package visit the OpenLogic website at http://www.openlogic.com or contact us at 1-888-OPENLOGIC.

About OpenLogic
OpenLogic is a leading provider of open source solutions that enable enterprises to safely acquire, support, and control open source software. OpenLogic provides enterprises with a certified library of open source software that encompasses hundreds of the most popular open source packages. With the broadest open source coverage in the industry, OpenLogic offers indemnification; updates; and enterprise-grade technical support backed by the OpenLogic Expert Community. The OpenLogic solution also enforces open source policies and automates the integration and deployment of open source components--reducing the risk and maximizing the cost savings associated with using open source software. For more on OpenLogic, go to www.openlogic.com.