Expert Assistance from an
Expert Community

To help resolve more complex issues, such as source code changes that may be required for particular open source products, OpenLogic has established the OpenLogic Expert Community. OpenLogic created the Expert Community as a means to connect open source committers and contributors – people who are passionate about open source and dedicated to its success – with enterprises using open source. OpenLogic contracts with and pays this proven group of developers – those who are already developers on the products and have contributed source code – to provide advice as well as in-depth support on a broad array of open source products. Committed, experienced developers are located worldwide for round-the-clock access to experts. Your OpenLogic technical support representative will facilitate the entire issue resolution process – no matter what resources are needed – ensuring that your issues are resolved quickly and seamlessly.

OpenLogic offers commercial-grade support both for the OpenLogic Enterprise platform as well as for 160+ open source software products in the certified library. OpenLogic’s support model combines a traditional “one number to call” approach with the strength of the open source community.

Commercial-Grade Support for Open Source

OpenLogic offers technical support services to help ensure the success of commercial-grade open source deployments. Whether you have questions regarding the use of an open source product, need help troubleshooting a complex open source issue or have encountered a bug in an open source product, you can be assured that OpenLogic provides the experts to assist you.

One Number to Call

Before OpenLogic, obtaining support for all of the open source products you use has been challenging and expensive. Enterprises have been limited to mailing list support with no service level commitments or a variety of component-level support contracts which don’t address the complex interactions and integrations between open source products.

OpenLogic provides a “one number to call” approach to resolve open source issues. Whether an issue originates in one particular open source product or is the result of complex interactions between products, OpenLogic solves the problem. Our technical staff handles support on hundreds of open source products and serves as your front line experts, answering questions and pinpointing the problem source.