Two Levels of Coverage Available

OpenLogic Developer Support options include:

A La Carte Support

Select the open source packages for which you need Developer Support coverage from the OpenLogic Certified Library. Pricing varies depending on the number of packages covered and the Service Level Agreement.

ExpertConnect Support Package

The ExpertConnect Support Package is designed to help teams of up to 20 developers ensure quality, on-time delivery of projects that depend on open source software. ExpertConnect links your enterprise developers to open source committers and contributors with the expertise necessary to answer questions, resolve issues, and fix bugs. Instead of waiting and hoping for a response from an open source mailing list, you have guaranteed responses and accurate answers. The ExpertConnect Support Package includes:

Support for 20 open source packages included in the OpenLogic Certified Library Six months of support coverage with unlimited incidents and contact names Submit issues by phone, email, or web Business hours coverage (6:00 a.m. to 6:00 p.m MT) Service Level Agreement with a 4-hour response time One private webinar on the open source package and topic of your choice Pricing: $17,500

Open Source Software Support for Developers

OpenLogic Developer Support gives enterprise development teams access to fast, expert support on all the open source packages they use. With OpenLogic Developer Support, technical personnel can accelerate their learning curve and remove development roadblocks. Backed by the OpenLogic Expert Community, developers are guaranteed quick, accurate responses to their issues from open source committers and contributors who are paid by OpenLogic. Whether you have questions regarding the selection or use of an open source package, need help troubleshooting a complex open source issue, or have encountered a bug in an open source package, OpenLogic Developer Support delivers the expertise necessary to quickly resolve your questions and problems.

Open Source Answers

OpenLogic Developer Support can address all your open source questions. In addition to resolving bug fixes and technical issues, OpenLogic Developer Support provides a resource for developers to gather information and recommendations. Issues submitted to OpenLogic Developer Support can include the following areas:

Research and Recommendations Which open source package or version is best suited for a job or function? Are there alternative packages I should consider deploying? What changes were made in a specific version of an open source package? How will I be affected by a specific security update? Configuration and Usage How do I configure this open source package to work in my environment? How do I integrate this open source package with other components? How can I best use a particular feature within an open source package? How can I optimize performance of a particular open source package? Configuration and Usage Why is a package or feature not working as expected? I need a bug fixed quickly. I fixed a bug and need to ensure it is included in future releases. I need a bug fixed in an older version of an open source package.