Silver Support Options | Gold Support Options| One Number to Call | Open Source Answers
OpenLogic provides consolidated technical support for hundreds of open source software packages in both development and production environments.
Business Hours Support
Service Level Agreement
Number of Named Contacts
Configuration Review & Tuning
Performance Review & Tuning
Production Review & Planning
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Some enterprises view open source support as an insurance policy, while others rely on support for detailed assistance as well as problem resolution. That's why OpenLogic offers multiple consultative support options that allow you to customize your support agreement to your exact needs:
Silver Support Options:
Gold Support: Includes the same features as Silver Support, plus up to 20 hours per year of more detailed consultative assistance with configuration, performance tuning, architecture reviews, and migration planning.
OpenLogic gives enterprises "one number to call" to resolve open source issues, thereby eliminating the need for expensive component-level contracts that don't address the complex integrations between open source packages. We solve the problem whether it originates in one open source package or is the result of complex interactions between multiple packages. Our technical staff handles support on hundreds of open source packages and serves as your front line experts, answering questions and pinpointing the problem source.