OpenLogic provides consolidated technical support for hundreds of open source software packages in both development and production environments.

Benefits of OpenLogic's Enterprise Technical Open Source Support:

• Guaranteed Service Level Agreements (SLAs) with all support contracts.
• Business Hours Support or 24/7 Around-the-Clock Coverage. 
• Access to Open Source Expert Consultants.
• Expert Consultants who can answer open source questions, troubleshoot complex issues, and resolve bugs all in real time.

Open Source Support Tiers

			Business Hours Support		Production Support
			Silver	Gold	Silver	Gold
		Hours	12 x 5	12 x 5	24 x 7	24 x 7
		Service Level Agreement	4 hour response	4 hour response	1 hour response	1 hour response
		Number of Named Contacts	Unlimited	Unlimited	Unlimited	Unlimited
		Configuration Review & Tuning
		Performance Review & Tuning
		Architecture Review
		Production Review & Planning

Get a price quote on open source support »

Technical Support - What's Included?

Some enterprises view open source support as an insurance policy, while others rely on support for detailed assistance as well as problem resolution. That's why OpenLogic offers multiple consultative support options that allow you to customize your support agreement to your exact needs:

Silver Support Options: 

• Assistance with open source package problem resolution and "how to" questions.
• Advice and open source recommendations on installation, configuration, integration, and open source package selection.

Gold Support: Includes the same features as Silver Support, plus up to 20 hours per year of more detailed consultative assistance with configuration, performance tuning, architecture reviews, and migration planning.

One Number to Call

OpenLogic gives enterprises "one number to call" to resolve open source issues, thereby eliminating the need for expensive component-level contracts that don't address the complex integrations between open source packages. We solve the problem whether it originates in one open source package or is the result of complex interactions between multiple packages. Our technical staff handles support on hundreds of open source packages and serves as your front line experts, answering questions and pinpointing the problem source.

Open Source Answers - Common questions answered by OpenLogic:

• Which open source package or package version is best suited for a particular job or function?
• Are any of the open source packages used in my environment not recommended?
• Are there alternative packages I should consider deploying?
• How do I setup or use a particular function within an open source package?
• What changes were made in a specific version of an open source package?
• What benefits can be gained by using a certain open source package version?
• How will I be affected by a specific security update?