Open Source Support

OpenLogic provides consolidated technical support for hundreds of open source software packages in both development and production environments. Our open source support comes with guaranteed Service Level Agreements and either business hours or around-the-clock coverage, giving you easy access to open source experts who can answer questions regarding the use of open source, troubleshoot complex issues, and resolve bugs.

Open Source Support Tiers

Get a price quote on open source support »

What's Included

Some enterprises view open source support as an insurance policy, while others rely on support for detailed assistance as well as problem resolution. That's why OpenLogic offers multiple consultative support options that allow you to customize your support agreement to your exact needs:

Silver Support: Includes assistance with problem resolution and "how to" questions as well as advice and recommendations on installation, configuration, integration, and open source package selection.

Gold Support: Includes the same features as Silver Support, plus up to 20 hours per year of more detailed consultative assistance with configuration, performance tuning, architecture reviews, and migration planning.

Platinum Support (Production Support only): Includes the same features as Gold Support, plus remote monitoring of your critical server infrastructure combined with proactive response to alerts and problems. In addition, OpenLogic's open source support team conducts a quarterly health check of your production infrastructure and provides recommendations on tuning the system, improving performance, and planning for future expansion.

Popular Open Source Packages Supported by OpenLogic

Spring Framework Support

One Number to Call

OpenLogic gives enterprises "one number to call" to resolve open source issues, thereby eliminating the need for expensive component-level contracts that don't address the complex integrations between open source packages. We solve the problem whether it originates in one open source package or is the result of complex interactions between multiple packages. Our technical staff handles support on hundreds of open source packages and serves as your front line experts, answering questions and pinpointing the problem source.

Open Source Answers

In addition to bug fixes and technical issues, OpenLogic support provides a resource for developers and technical personnel to gather information and recommendations. Common questions answered by OpenLogic support include:

Which open source package or package version is best suited for a particular job or function?

Are any of the open source packages used in my environment not recommended?

Are there alternative packages I should consider deploying?

How do I setup or use a particular function within an open source package?

What changes were made in a specific version of an open source package?

What benefits can be gained by using a certain open source package version?

How will I be affected by a specific security update?

Open Source Support