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Technical Support for CentOS Linux
OpenLogic provides technical support for CentOS™, an enterprise-class Linux distribution derived from the publicly-available source code for Red Hat® Enterprise Linux®. CentOS is a free and open source operating system that strives to maintain 100% binary compatibility with the upstream Linux distribution. CentOS stands for Community ENTerprise Operating System.
CentOS Support Tiers
Two tiers are available for OpenLogic's CentOS support:
Developer Support |
Production Support |
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Hours |
12x5 coverage |
24x7 coverage |
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Problem Submission |
Phone or online |
Phone or online |
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Service Level Agreement |
4 hour response time |
1 hour response time |
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Number of Named Contacts |
Unlimited |
Unlimited |
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Learn More |
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What's Included
OpenLogic offers two CentOS support options that allow you to customize your Linux support agreement to your exact needs:
Developer Support: Business hours support for CentOS with a four-hour response time
Production Support: Around the clock support coverage for CentOS with a one-hour response time
Both Developer and Production support tiers include:
Price per server or for unlimited servers
Unlimited CPUs and sockets per server
Up to 5 virtual machines per server
Indemnification on the operating system kernel and utilities
Consolidated Linux and Open Source Support
In addition to CentOS Linux support, OpenLogic also offers commercial-grade support for hundreds of open source packages including Apache, Tomcat, MySQL, JBoss, Spring, Hibernate, and ActiveMQ. OpenLogic's "one number to call" approach resolves open source issues regardless of whether they originate in the operating system, in a particular open source package, or as the result of complex interactions. Our technical support staff handles questions on hundreds of open source software packages and serves as your front line experts.
Get a Quote on Support
Submit a request online for a quote on support for open source software or CentOS Linux.
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