OpenLogic provides commercial-grade CentOS support as well as services and support for hundreds of other open source packages. CentOS is an enterprise-class Linux distribution derived from the publicly-available source code for Red Hat Enterprise Linux. CentOS is a free and open source operating system that strives to maintain 100% binary compatibility with the upstream Linux distribution. CentOS stands for Community ENTerprise Operating System.

CentOS Support Tiers

Two tiers are available for OpenLogic's CentOS support:

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What's Included

OpenLogic offers two CentOS support options that allow you to customize your Linux support agreement to your exact needs:

• Developer Support: Business hours support for CentOS with a four-hour response time
• Production Support: Around the clock support coverage for CentOS with a one-hour response time

Both Developer and Production support tiers include:

• Price per server or for unlimited servers
• Unlimited CPUs and sockets per server
• Up to 5 virtual machines per server
• Indemnification on the operating system kernel and utilities

Consolidated Linux and Open Source Support

In addition to CentOS Linux support, OpenLogic also offers commercial-grade support for hundreds of open source packages including Apache, Tomcat, MySQL, JBoss, Hibernate, and ActiveMQ. OpenLogic's "one number to call" approach resolves open source issues regardless of whether they originate in the operating system, in a particular open source package, or as the result of complex interactions. Our technical support staff handles questions on hundreds of open source software packages and serves as your front line experts.