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Press Releases
OpenLogic Announces Innovative New Support Program for Open Source Software
BROOMFIELD, Colo. March 23, 2009 - OpenLogic, Inc., a provider of enterprise open source software solutions encompassing hundreds of open source packages, today announced several new support levels, including a level that remotely and proactively monitors the health of production stacks of open source software.
"OpenLogic is responding to the varying demands of corporate users of open source software. As companies tighten their spending and shrink staff, they want a cost effective way to prevent downtime and respond to issues in their production environment," said Kim Weins, senior vice president of products and marketing at OpenLogic. "We think our new proactive support package is the industry's first package that allows enterprises to automatically monitor and get support on mission critical stacks of open source software. Because OpenLogic supports over 500 open source projects, we have the expertise to support complex hybrid-source environments that incorporate multiple open source projects along with proprietary software."
OpenLogic will now provide 3 levels of support:
Problem Resolution Support: Problem resolution support will provide enterprises with either business hour or 24x7 support SLA support. At this level, OpenLogic will assist enterprise customers with their use of open source: resolving issues and bugs with open source software; answering "how to" questions; advising customers on installation, configuration and integration; and providing recommendations on what open source projects customers should consider for particular needs.
Consultative Support: At this level, in addition to problem resolution support, OpenLogic consults with the customer to provide more detailed assistance. This can include configuration review, performance tuning, architecture review, production planning, migration planning and project selection.
Proactive Support: This innovative new proactive support offering combines remote monitoring of critical server infrastructure with proactive response by OpenLogic's support organization to alerts and issues that arise. OpenLogic's proactive support uses Hyperic HQ to remotely monitor individual open source projects or entire open source stacks. In addition, the proactive support package includes a quarterly health check by OpenLogic of a company's production infrastructure. This health check includes recommendations for tuning the system and improving performance as well as planning for future expansion.
Proactive support will be available for a variety of open source packages including:
More information on the support levels can be found at www.openlogic.com/products/support.php.
About OpenLogic
OpenLogic is a leading provider of open source solutions that enable enterprises to safely acquire, support, and control open source software. OpenLogic provides enterprises with a certified library of open source software that encompasses hundreds of the most popular open source packages via OpenLogic Exchange (OLEX), a free web site where companies can find, research, and download certified, enterprise-ready open source packages on demand. With the broadest open source coverage in the industry, OpenLogic offers indemnification; updates; and enterprise-grade technical support backed by the OpenLogic Expert Community. OpenLogic also provides solutions for open source governance and to automate the integration and deployment of open source components — reducing the risk and maximizing the cost savings associated with using open source software. For more on OpenLogic, go to www.openlogic.com.
Press Contact
For press inquiries please contact Bret Clement at or 303.462.3057.
