Comments on: Where should your community manager live? In support?

By: Wo ist der Community Manager angesiedelt? | Eikyo

Wo ist der Community Manager angesiedelt? | Eikyo — Thu, 20 Nov 2008 11:01:31 +0000

[...] englischsprachige Seite OpenLogic philosophiert darüber nach in welcher Abteilung der Community Manager zu Hause ist. Zur [...]

By: Where do community managers fit? | DotNet Rookies

Where do community managers fit? | DotNet Rookies — Thu, 30 Oct 2008 22:17:34 +0000

[...] in corporate structure: engineering or marketing? His post was in response to Stormy Peters, who thinks the support team is a good place. As a fellow community manager, these posts are a fantastic opportunity for me to [...]

By: David Hart

David Hart — Mon, 08 Sep 2008 00:31:23 +0000

Christopher has the right idea. The lines between community liaison and quasi product manager can change over time. It takes a flexible approach and good timing to provide support and structure that the project AND the community are prepared to utilize.

By: Christopher Blizzard

Christopher Blizzard — Thu, 21 Aug 2008 17:12:05 +0000

If I had to pick a place I would say that having them as the bridge between support and the product organization is the best place, but reporting into product. That way you can always advocate with the decision makers. Rarely is a support department in the right place in an organization to actually make decisions on direction and what a community manager really needs to be able to do is advocate on behalf of that community.