Comments on: Support: A Business Model that IS Working http://www.openlogic.com/blogs/2008/01/support-a-business-model-that-is-working/ Openlogic's Community Blog Wed, 17 Mar 2010 23:05:05 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: Kim Weins http://www.openlogic.com/blogs/2008/01/support-a-business-model-that-is-working/comment-page-1/#comment-89049 Kim Weins Tue, 08 Jan 2008 18:59:05 +0000 http://www.openlogic.com/blogs/2008/01/support-a-business-model-that-is-working/#comment-89049 Ali We totally agree with you that the open source software developers should share in the value. We do this with a support model called the OpenLogic Expert Community. In this model, we pay open source developers to resove issues on behalf of our customers. About half of the issues we receive from customers get resolved by our in house employees, and about half get resolved by the Expert Community. This is great for open source developers, because they can get paid for their efforts while still keeping their existing jobs. We also add value because we aggregate the support (customers can come to use for many open source projects), we take all first and second line calls, we resolve half of the issues ourselves and we offer SLAs and other services like indemnification. Kim Ali

We totally agree with you that the open source software developers should share in the value. We do this with a support model called the OpenLogic Expert Community. In this model, we pay open source developers to resove issues on behalf of our customers. About half of the issues we receive from customers get resolved by our in house employees, and about half get resolved by the Expert Community. This is great for open source developers, because they can get paid for their efforts while still keeping their existing jobs. We also add value because we aggregate the support (customers can come to use for many open source projects), we take all first and second line calls, we resolve half of the issues ourselves and we offer SLAs and other services like indemnification.

Kim

]]> By: Ali http://www.openlogic.com/blogs/2008/01/support-a-business-model-that-is-working/comment-page-1/#comment-89045 Ali Tue, 08 Jan 2008 10:29:09 +0000 http://www.openlogic.com/blogs/2008/01/support-a-business-model-that-is-working/#comment-89045 Well Kim, I do agree with your points. As a promoter of Open Source Movement I would prefer to contribute at least a 'Happy Share for Using the Software' to it's maker. Scott well said that TIME IS MONEY and they should get for their good contribution as for as the results are concerend. Ali. Well Kim,

I do agree with your points.

As a promoter of Open Source Movement I would prefer to contribute at least a ‘Happy Share for Using the Software’ to it’s maker. Scott well said that TIME IS MONEY and they should get for their good contribution as for as the results are concerend.

Ali.

]]> By: Scott Wilson http://www.openlogic.com/blogs/2008/01/support-a-business-model-that-is-working/comment-page-1/#comment-89044 Scott Wilson Tue, 08 Jan 2008 05:59:17 +0000 http://www.openlogic.com/blogs/2008/01/support-a-business-model-that-is-working/#comment-89044 The sort of person who is attracted to open source "because it's free" is probably not willing to pay for support. But the sort of person who is attracted to open source because it's open and thus infinitely customizable is often happy to pay for support and customizations. Serious businesspeople know that time is money, and unless software development is your core business, it's smarter to outsource it. Spending your time building your business instead of your software tools will likely yield better results. The sort of person who is attracted to open source “because it’s free” is probably not willing to pay for support. But the sort of person who is attracted to open source because it’s open and thus infinitely customizable is often happy to pay for support and customizations. Serious businesspeople know that time is money, and unless software development is your core business, it’s smarter to outsource it. Spending your time building your business instead of your software tools will likely yield better results.

]]> By: Support: A Business Model that IS Working | Business & Industrial News http://www.openlogic.com/blogs/2008/01/support-a-business-model-that-is-working/comment-page-1/#comment-89036 Support: A Business Model that IS Working | Business & Industrial News Mon, 07 Jan 2008 21:10:28 +0000 http://www.openlogic.com/blogs/2008/01/support-a-business-model-that-is-working/#comment-89036 [...] Original post by Kim [...] [...] Original post by Kim [...]

]]>