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Four Reasons I Like Developing with Open Source Code

Posted by Glen Bettridge on Wed, Nov 21, 2012
  
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I have been a developer for a number of years (yes, it’s a large-ish number) and I’ve worked on teams that have developed software on commercial platforms, on teams that have used a mixture of open source and commercial components, and on teams that have used primarily open source. Overall, I’ve developed (no pun intended) a preference for using open source tools and components whenever it’s feasible.  Here are some of the reasons why I prefer to develop with open source code:

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Tags: Support, Open Source Software

4 Hard Lessons Learned From Implementing Software Customizations

Posted by Pete Galligan on Wed, Aug 22, 2012
  
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As a COO, and former CFO, I’ve been in charge of my fair share of commercial and open source software projects over the years.  A couple of the projects I was directly in charge of the design of features, while others I held responsibility to sign off and approve at a high level.   Some projects were minor, while others involved full-scale customizations between an accounting application and a CRM application, with a front-end web interface.  Although the custom implementation worked great, and if I might say were pretty ingenious, there were definitely some valuable lessons I’ve learned over the years the hard way, that can be valuable to others in the same situation.

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Tags: Support, Open Source Policy, The C-Suite

An Enterprise Apache Tomcat Clustering Guide

Posted by Andrew Carr on Fri, Aug 03, 2012
  
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What are your options?

In determining your configuration you must evaluate the resources at hand.  This section will discuss possible options for your resources, without actually taking your resources into consideration. The next section will make suggestions as to which configurations your company may leverage depending on the resources available.

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Tags: Open Source Management, DevOps, Support

An In-Depth Look at Tomcat’s Clustering Mechanisms

Posted by Andrew Carr on Wed, Jun 27, 2012
  
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This post is part 1 of a 3 part blog series that will look at leveraging Apache Tomcat clustering, in order to increase your system’s availability.

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Tags: DevOps, Support, OSS Packages

Evaluating An OSS Database: The 9 Advantages MySQL Provides You With

Posted by Aaron Mandelbaum on Fri, Jun 15, 2012
  
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When most people think "open source database," the first name that comes to mind is MySQL. This relational database management system (RDBMS) has been around for 17 years, and in that time it has become intimately associated with the open source ecosystem, notably as a component of the LAMP stack used to build solid web platforms - the Linux operating system, Apache web server, MySQL database, and PHP. But MySQL also serves as the back end for prominent projects such as WordPress and MythTV, and it's used by enterprise customers such as Facebook, Sears, and BBC News.

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Tags: Open Source Management, Support, Licenses

Windows Azure and CentOS: How the OpenLogic Expert Community Works

Posted by Steven Grandchamp on Fri, Jun 08, 2012
  
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Yesterday we had the pleasure of attending the “Meet Windows Azure” launch party, along with a number of other Azure partners in San Francisco.   

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Tags: Open Source Management, Open Source Trends, The Cloud, Support

Supporting CentOS In The Cloud With Windows Azure

Posted by Steven Grandchamp on Wed, Jun 06, 2012
  
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Open source is all about choice. Over the years, OpenLogic has grown and thrived in part because our mission is centered around giving that choice to corporations —the flexibility to choose the best open-source tools for any job, as well as the support they need to confidently deploy and maintain open source across the network.

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Tags: Open Source Management, Open Source Trends, The Cloud, Support

JBoss, Tomcat, Apache----Oh My!

Posted by Rebecca Shockey on Tue, May 01, 2012
  
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JBoss, Tomcat & Apache are 3 of the most popular open source packages being used in the enterprise and have been for quite a while.  Enterprises tend to have a high level of comfort using them in their development and other non-production environments.  But as soon as you bring up the idea of open source software in production a funny thing happens.  You can hear brakes squealing, sirens going off, and see panic set in with business leaders in your company.  Then the questions start.  What if it breaks?  Who is on the hook at 2 am?  Is it secure?  Is it as good as commercial software?  What about indemnification?

Now, your head is spinning too.  Take a deep breath and let me explain the answers to those questions.

What if it breaks?  Who is on the hook at 2am?
Purchasing SLA technical support from a third party vendor means that if you have problems or something breaks you can call them.  Most production support provides a 1 hour response time and a 72 hour work around time, even at 2am.

Is it secure?
Open Source Software isn’t any less secure than commercial software.  In fact because it is open and has more eyes on it at any given time, security vulnerabilities can be caught much sooner.  Our support team also routinely looks at each package we support and cross references it with the National Security Vulnerabilities Database.  We know the same day that a vulnerability is found and notify our customers.

Is it as good as commercial software?
If you mean is the technology as advanced?  The answer is often that it is more advanced.  Open Source Software communities don’t rest on their laurels.  They are constantly writing code to enhance their project.  They track and fix bugs.  With the increased number of eyes on a package, development happens quickly.  And since OSS communities are a meritocracy you can rest assured that individuals who are contributing and committing code are top notch developers!

What about indemnification?
This will vary by vendor.  Some vendors don’t offer indemnification and many others do.

Now what are you waiting for?  Tell your manager you want to use OSS in production and tuck a copy of this blog in your back pocket to answer all of the questions before they're even asked.



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Tags: Open Source Management, Support

Open Source Support: A Need Or a Want?

Posted by Greg Bell on Thu, Apr 26, 2012
  
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Seth Godin blogged the other day about how wants can turn into needs when people have all their basic needs met, and it got me to thinking about how different organizations with similar open source usage models can have very different perceptions about the necessity of open source support. Why do some companies approach open source support as a luxury — nice to have, but not worth prioritizing until a problem occurs — while others place it firmly in the need column?

Licensing Often Sets Expectations


Few companies purchase commercial software solutions without also purchasing ongoing support, but the dynamic is often markedly different for open source. Open source software is of course different from commercial software in some very significant ways — free to download and try, often introduced to the organization bottom-up rather than top-down, typically easier to customize, and so on – and these differences clearly play into perceptions about open source support.

When a commercial software solution is purchased, there’s typically a willingness to pay an annual maintenance fee in order to protect the initial investment in the software. Take away the up-front investment in licensing, and the perceived importance of investing in support services often goes away as well. In other words, the licensing can set expectations about other costs associated with the software, such as support.

A quick look at Google's global monthly search statistics confirms that the number of people looking for open source downloads by far outnumbers those looking for support, consulting, or training services for that software.



    • Open source software – 450,000

    • Open source code – 74,000

    • Open source download – 40,500

    • Find open source – 3,600


    • Open source help – 18,100

    • Open source support – 8,100

    • Open source training – 4,400

    • Open source consulting – 880


The True Cost of Free


Let’s be clear about one thing: open source isn’t exactly free. Sure, you can download it and try it out without paying a licensing fee, but a variety of other expenses can come into play throughout the life of the software. You’ve probably heard this before, but it bears repeating: open source is free as in puppies, not free as in beer.

Just like commercial and even proprietary software solutions, open source software requires personnel to configure and maintain it. Those employees may require training on new versions, or you may hire new personnel who need to be trained. Consulting services might be needed to assist with migrations and special projects. And last but not least, commercial open source support might be required to help resolve problems and keep critical systems up and running. In this regard, open source is no different from any other type of software.

Now, none of this will come as a surprise to most CTOs, but I’ll wager that many still perceive open source as somehow different from commercial software. "Sure, I realize that there will be costs associated with open source over time," one might say, "but we’ll cross that bridge when we come to it." In other words, we’ll wait until the want becomes a need.

Evaluating Needs vs. Wants


As I mentioned at the top, not all organizations view open source support as a want. Indeed, some of the world's leading companies have firm policies that all software used in the enterprise — including open source — must be backed by technical support. What drives companies to take this approach? I believe there are several best practices common to these organizations:

    • Software is software: Companies that view open source support as a need do so because they treat all software the same regardless of the source. Whether open source, commercial, or proprietary, these companies have a policy that all software must be approved for use and supported. These companies also strive to ensure compliance with open source licenses.

    • Low risk profile: Should a serious issue arise, these companies want to ensure that help is just a phone call away. Support can certainly be purchased on short notice, but what happens if a critical system breaks after hours or on a holiday? Even if a problem happens on a Monday morning, can management and procurement approve the purchase quickly enough to avoid serious repercussions? Companies with a low risk profile address these questions by securing open source support ahead of time.

    • Access to the community: Most open source support providers employ or contract with members of the open source community, so a commercial support contract can connect a company to the community that actually develops the software. This can be critical when it comes to fixing bugs, suggesting new features, or committing your own changes and enhancements back to the open source project.



Summary


Whether you view open source support as a want or need likely depends on many different factors. The amount of open source software used in your organization as well as how that software is used undoubtedly factors into the equation, and there may be other considerations beyond the best practices I highlighted above. How do you view open source support and other costs associated with open source? Have your views changed as your organization has increased open source usage in recent years, and do you expect any changes in your viewpoint in the near future?



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Tags: Support

OpenLogic Announces Availability of Pre-Configured and Custom Stacks in Amazon Marketplace

Posted by Aaron Mandelbaum on Fri, Apr 20, 2012
  
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BROOMFIELD, Colo. April 20th 2012—OpenLogic, Inc., provider of enterprise open source solutions for the data center and the cloud, today announced that its open platform as a service,  CloudSwing, is now available on AWS Marketplace. OpenLogic CloudSwing is a Platform as a Service (PaaS) that provides complete choice around infrastructure, components and programming languages. In addition, CloudSwing provides easy configuration, cost tracking, application monitoring and enhanced enterprise grade security for public or private clouds.

Enterprise developers interested in learning how they can quickly and easily deploy to the cloud can see OpenLogic’s video “OpenLogic CloudSwing Demo: Your App. Any Stack. Any Cloud: https://bitly.com/CloudSwingPaaS.”

AWS Marketplace is a new online store where customers searching for business and development software can find, compare, and immediately start using software in the Amazon Web Services cloud.

“We are excited to be among the first participants of the AWS Marketplace,” said Rod Cope, CTO and Founder of OpenLogic. “OpenLogic is uniquely positioned to offer easily deployable open source stacks and full enterprise grade support for both fixed and custom built stacks in the cloud.”

OpenLogic’s products available in the new AWS Marketplace provide:

    • Stack flexibility: OpenLogic will provide pre-configured stacks including LAMP, Nginx, Tomcat, Node.js and Rails and custom stacks using OpenLogic CloudSwing. CloudSwing enables users to quickly and easily deploy either pre-built or customized technology stacks in the Amazon cloud and track associated costs of the deployment.

    • Enterprise grade security: All stacks pre-configured with security best practices.

    • Enterprise support: Commercial grade support including business hour or 24x7 with response time commitments as low as one hour.

    • Flexible pricing: For a flat monthly fee, OpenLogic customers get unlimited support incidents on all of the components in the open source stack. There are also free options for customers who do not need support.


To view OpenLogic products and services available in the AWS Marketplace, please visit:

http://www.bit.ly/openlogicAWSMarketplace.

 

About OpenLogic

OpenLogic is a leading provider of enterprise open source solutions for the cloud and the data center.  OpenLogic helps hundreds of leading enterprises across a wide range of industries to safely acquire, support, and control open source software.  OpenLogic offers certification, commercial-grade technical support and indemnification for over 650 open source packages backed by the OpenLogic Expert Community.  OpenLogic also offers CloudSwing, a complete open PaaS solution for enterprises seeking to deploy applications and customized open source stacks in the cloud, and OLEX Enterprise Edition, a SaaS solution for open source scanning and governance.

 



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